Last updated and effective as of: October 16th, 2024
1. Welcome to TERMTEGRITY
TERMTEGRITY (“TERMTEGRITY”, “we”, or “us”) is a software company that sells tools for companies to manage information technology, and cybersecurity Alert Operations (collectively “our products”).
This Privacy Policy applies to users of our websites and to customers who use our product and Services (“Product and Services”) including related Web portals and your relationship with us.
By accessing or using the Product and Services, you are agreeing to this Privacy Policy and concluding a legally binding agreement between yourself and TERMTEGRITY.
If you do not agree with this Privacy Policy, please do not access or use the Product and Services.
You should read our Privacy Policy in full to understand what data we collect, how we use it, and the circumstances where we may share it.
This Privacy Policy may change over time. If we make changes to it, we will post the modified Privacy Policy on our website here. We encourage you to visit this page periodically to learn of any updates.
2. What Information We Collect
We collect personal information (or personal data) and non-personal information (e.g., aggregated data or de-identified data) from you when you use our Product and Services. As further described in this section, we may receive personal information about you that you submit through the Product and Services or that is provided to us by a third party; we also may receive personal information about you automatically as you use the Product and Services.
Information you Provide Us: We receive personal information about you that you choose to provide to us, including when you create an account; search for or purchase our offerings; configure settings; seek employment or business opportunities with us, communicate with us; or otherwise use our Product and Services.
Information from our Customers: Our customers (“Customers”) may share information with us so that we can provide them with our Product and Services. Each Customer chooses what information it shares, which may, for example, include personal information (“Customer Data”).
Usage and Log Data: When you interact with our Product and Services, we may collect information from your device or web browser when you interact with the Product and Services. For example, when you interact with the Product and Services, we may log and store your IP address and technical information about your usage like your device ID, browser type, how you progressed through the Product and Services, where you abandoned it, etc. We can use your IP address to determine your general location. This information is generally pseudonymous but is considered personal information in many places.
App Data: If you use our applications, on mobile or other platforms, we may collect analytic information about your device, such as IP address, device ID, OS version, and clickstream. This information is also generally pseudonymous but is considered personal information in many places.
Information from Public Sources or Third Parties: We may receive additional information about you from public or third-party sources. For example, we may receive marketing, sales generation, and recruitment information from product and service providers or partners.
3. How We Use Your Personal Information
We collect, use, process, and store your personal information:
• To provide the Product and services.
• To personalize the Product and services.
• To receive and process job applications for jobs with us.
• To process data with machine learning algorithms, which helps us build, personalize, and improve the Product and services.
• With respect to Customer Data, in accordance with our contracts with our Customers.
• For internal business purposes, such as to improve our Product and services.
• To detect, investigate and prevent harmful, fraudulent, and illegal activity and security issues and protect the rights and property of TERMTEGRITY and others.
• To enable communications through the Product and services.
• To contact you about additional product and services you might be interested in, unless you opt-out (see “How to Opt-Out of Email Communications”).
• As required by applicable law, legal process, or regulation.
• For purposes as disclosed at the time you provide your information, with your consent, and as further described in this Privacy Policy.
4. When We MayShare Your Personal Information
We will only shareyour personal information with third parties under one or more of thefollowing circumstances:
• With your consent.
• With our trusted agents and vendors that are contractually engaged to provide us with product and services, such as email management and cloud-based hosting. We provide a list of the product and services upon request. These companies are obligated by contract to safeguard any personal information they receive from us and have agreed to only use the personal information for the specific purpose it was provided. The product and services include: a) cloud computer, data storage and file storage providers, b) email marketing providers, c) website and b2b analytics providers, d) customer relationship management, contact database vendors, data hygiene vendors, survey vendors and project management software providers, e) customer billing systems vendors, f) login authentication providers to ensure that the logins to our systems are working efficiently, g) auditing, debugging and security vendors.
• With respect to Customer Data, in accordance with our contracts with our Customers.
• With any of our affiliated companies, including a parent company, subsidiaries, joint ventures, or other companies under common control with us (in which case we will require such entities to honor this Privacy Policy).
• If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request to protect the security or integrity of the Product and services; and/or to protect the rights, property, or safety of our employees, customers, users, or others. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
• In the event we go through a business transition (such as a merger, acquisition by another company, bankruptcy, or sale of all or a portion of our assets, including, without limitation, during the course of any due diligence process), your personal information will likely be among the assets transferred. By providing your personal information, you agree that we can transfer such information in those circumstances without your further consent. Should such a business transition occur, we will make reasonable efforts to request that the new owner or combined entity (as applicable) follow this Privacy Policy with respect to your personal information. If your personal information would be used contrary to this privacy policy, we will request that you receive prior notice.
5. When We Use and Share Non-Personal Information
We use and share your non-personal information in a variety of ways, including to improve the Product and services.
6. Cookies and Tokens
We use tracking technologies, such as cookies, local storage, and pixel tags as described further below.
Cookies
Cookies may be set and accessed on your computer. Upon your first visit to the Product and services, a cookie will be sent to your computer that uniquely identifies your browser. "Cookies" are small files containing a string of characters that is sent to your computer's browser and stored on your device when you visit a website. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you reject cookies, you may not be able to sign into the Product and services or take full advantage of our Product and services. Additionally, if you clear all cookies on your browser, you may need to reset any privacy settings in your browser which are stored in cookies.
Our Product andservices use the following types of cookies for the purposes set out below:
Analytics and Performance Cookies
These cookies are used to collect information about traffic to our Product and Services and how users use our Product and Services. The information gathered does not identify any individual visitor, but rather enables us tocount the number of unique visitors. It includes the number ofvisitors to our Product and Services, the websites that referred themto our Product and Services, the pages that they visited on our Product and Services, what time of day they visited our Product andServices, whether they have visited our Product and Services before,and other similar information. We use this information to help operate our Product and Services more efficiently, to gather broad demographic information and to monitor the level of activity on our Product and Services. We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Product and Services works. You can find out more information about Google Analytics cookies here. You can find out more about how Google protects your data here. You can prevent the use of Google Analytics relating to your use of our Product and Services by downloading and installing the browser plugin available via this link. Please note that our transfer of information to Google might be deemed a sale in certain jurisdictions. Where applicable, we will provide you a notice of our transfer ofinformation and provide you with the ability to opt-out of such sale or sharing of information.
Essential Cookies
These cookies are essential to provide you with product and Services available through our Product and Services and to enable you to use its features. For example, they allow you to log in to secure areas of our Product and Services and help the content of the pages you request load quickly. Without these cookies, the product and Services that you have asked for cannot be provided, and we only use these cookies to provide you with those product and Services.
Functionality Cookies
These cookies allow our Product and Services to remember choices you make when you use our Product and Services, such as remembering your language preferences, remembering your login details, remembering which polls you have voted in and in some cases, to show you poll results, and remembering the changes you make to other parts of our Product and Services which you can customize. These cookies also enable us to identify you across various screens and devices as you login and use our Product and Services, as well as enable us to work with partners to resolve your digital identities and personalize your experiences across our Product and Services, our partners and customers, and across channels. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Product and Services.
Flash
A Flash cookie is adata file placed on a device via the Adobe Flash plug-in that is built into or downloaded by you onto your device. Flash cookies areused for various purposes, including, without limitation, enabling a Flash feature and remembering your preferences. For more information about Flash and the privacy choices Adobe offers, visit this link. If you choose to adjust your Flash privacy settings on your device some features of the Product and Services may not function properly.
Pixel Tags
We also use “pixel tags,” which are small graphic files that allow us and third parties to monitor the use of the Product and Services and collect usage data. We may also insert pixel tags on third parties’ websites. A pixel tag can collect information such as the IP address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time (and length of time) the page containing the pixel tag was viewed; the type of browser that retrieved the pixel tag; and the identification number of any cookie previously placed by that server on your computer. We use pixel tags to collect information about your visit, including the pages you view, the links you click, and other actions taken in connection with our sites and Product and Services and use them in combination with our cookies to provide offers and information of interest to you. We may also use pixel tags to collect data related to a website visit. Similar functionality may be enabled in a mobile app through the use of an SDK (Software Development Kit). Pixel tags also enable ad networks to serve targeted advertisements to you when you visit the Product and Services or other websites. Please note that our transfer of information to these third-party might be deemed a sale in certain jurisdictions. Where applicable, we will provide you a notice of our transfer of information and provide you with the ability to opt-out of such sale or sharing of information. In addition, we use a variety of other technologies that collect similar information for security and fraud detection purposes.
You can also findmore information about cookies and how they work, what cookies have been set on your computer or mobile device and how to manage and delete them at http://www.allaboutcookies.org and http://www.youronlinechoices.com
7. How to Opt-Out of Email Communications
To stop receiving notifications or promotions, please click the unsubscribe link found at the bottom of each email. For purposes of this policy, we refer to data subjects located in the European Economic Area, United Kingdom,and Switzerland as “EEA” users. We only send marketing communications to users located in the EEA with your prior consent. Please see the section “GDPR: Information for EEA Users” below.
8. Storage, Security and How to Remove Your Information
We use industry standard technical, administrative, and physical controls to protect your data. While we take reasonable precautions against possible security breaches, no website or internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breach will never occur. We will process and store your personal information only for the period necessary to achieve the purpose of the storage, or as permitted by law. The criteria used to determine the period of storage of information isthe respective statutory retention period. After expiration of that period, the corresponding information is routinely deleted, as long as it is no longer necessary for the fulfillment of a contract or the initiation of a contract.
9. De-Activating Your Account
You can choose to deactivate your account so that you are no longer viewable on the Product and Services. You can request deactivation through the Product and Services or by sending a message to privacy@alertwise.ai.
10. Third-Party Links
The Product and Services may contain links to and from third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies, which may differ substantially from ours, and that we do not accept any responsibilityor liability for their activities or the content of their privacy policies.
11. California Privacy Rights
Certain U.S. States (e.g., Connecticut, Colorado, California, Virginia, Utah) provide additional privacy protections for data subjects located within their jurisdictions, including: a) the right to see what data we have about you, your computer or device (i.e., the right to know), b) the right to delete the data we have about you, your computer or device (i.e.,the right to delete), c) the right to correct data we have about you,your computer or device, d) the right to opt-out of the sale or sharing of data about you, your computer or device to certain third parties (i.e., the right to opt-out from sales/sharing of your information), and e) the right to port such data to a different company. We do not discriminate against you if you exercise any of the above rights.
Please note that we may not beable to honor a right if doing so would otherwise violate applicable law. Applicable law in certain U.S. states (e.g., Colorado, Virginia) also provide you with the right to appeal to your attorney general’s office in the event that you disagree with how we honor the afore mentioned rights.
Applicable law in certain U.S. states also provides you with the right to opt-out of the sale or sharing of your personal information, profiling and targeted ads. We do not transfer your personal information to third parties in exchange for money or engage in profiling or targeted ads, but we may share it with certain third parties for activities like targeted advertising, marketing, and analytics, and these may be deemed a "sale" under applicable law. You may opt-out of sale here if you are located in a place that requires such rights.
Personal Information WeCollect and Disclose for a Business Purpose. Without limiting the description of the information we collect, we collect the categories of personal information about U.S. consumers identified in the chart below.
Categories of Sources
We collect the personal information identified as collected in the chart above from the following categories of sources:
• Consumers.
• Customers.
• Collected by our Product and Services.
• Inferred by our Product and Services; and
• Product and service providers.
Your California Rights Regarding Personal Information
Applicable law grants data subjects with certain rights with respect to the personal information collected by businesses. You may exercise the following rights regarding your personal information, subject to certain exceptions and limitations. For example, we tailor the rights made available to you based on applicable law in the place where our systems believe your computer or device is currently located:
• For certain categories of personal information, the right to request a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties.
• The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
• The right to request that we delete the personal information we have collected from you or maintain about you.
• The right not to receive discriminatory treatment for the exercise of the privacy rights conferred by applicable law.
To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:
• By email at: privacy@alertwise.ai
• By phone at: 512-887-8476
• By mail at: TERMTEGRITY, 7324 Shoshoni Trail, Round Rock, TX 78681.
Verification Process and Required Information
We may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. For example, we may require you to provide, at a minimum, at least two data points that we determine to be reliable for the purpose of verifying your identity. We will then typically attempt to match the identifying information provided by you to the personal informational ready maintained by us to verify the request. If you have a password protected account on the Product and Services, we may verify your identity through the existing authentication practices for your account, in which case we will require you to re-authenticate yourself before we disclose or delete your personal information.
Authorized Agent
You may designate an authorized agent to make a data subject request on your behalf by verifying your identity, as described above, and providing written permission for the authorized agent to act on your behalf.
Non-Discrimination
We will not discriminate against a user because the user exercised any of theuser’s rights described above or afforded to it under applicable data privacy law.